Refund and Returns Policy
1. Overview
At BigShark.co.in, we strive to provide high-quality trading signals and advice to our users. However, we understand that circumstances may arise where a refund or return is necessary. This Refund and Returns Policy outlines the procedures and conditions for requesting a refund or return.
2. Subscription Refunds
2.1. Satisfaction Guarantee
We offer a satisfaction guarantee on our subscription plans. If you are not satisfied with our services within the first 7 days of your subscription, you are eligible for a full refund.
2.2. Refund Requests
To request a refund, please contact our customer support team at [email protected] within the 7-day period, providing your username and a brief explanation of your dissatisfaction. Refunds will be processed promptly.
3. Digital Products
3.1. Non-Tangible Goods
As our products are non-tangible digital goods, we generally do not offer returns or exchanges. Before making a purchase, please ensure that you have carefully reviewed the product description and features.
3.2. Technical Issues
If you experience technical issues with our platform that impede your ability to use our services, please contact our support team at [email protected]. We will work to resolve the issue promptly or provide alternative solutions.
4. Exceptions
4.1. Unauthorized Access
Refunds will not be provided in cases where there is evidence of unauthorized access to your account. It is crucial to keep your login credentials secure.
4.2. Violation of Terms
Refunds may be denied if there is a violation of our Terms of Service. Users are encouraged to review and adhere to our terms and conditions.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact our customer support team at [email protected].
6. Policy Changes
BigShark.co.in reserves the right to amend this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. It is the responsibility of users to review this policy periodically.